Managing expectations – A managers goal is….

to establish, explain and assess reasonable goals.
to state goals positively.
to ensure goals are realistic, achievable and have some stretch to them. (Achievement builds confidence.) Specific, measurable, achievable, realistic and time-bound.
to negotiate all goals; win commitment.
to write down goals; convert dreams to tangible targets.
to align goals with the corporate mission. (Requires regular review to prevent goal conflicts.)
to FOCUS time and effort on the important but not urgent issues that have long-term impact; the issues which make the big difference.