Start with yourself. You are always communicating.
- Set a high standard by your own example.
- Emphasise the future rather than the past.
- Look for and treat causes rather than symptoms.
- Admit your mistakes and learn from them.
- Accept responsibility; don’t pass the buck.
- Consider long-run as well as short-run results.
- Seek solutions that benefit everyone involved.
- Use legal and ethical means to achieve legal and ethical ends.
- Respect the dignity of every individual.
- Try to understand others and make yourself understood by them.